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Be sure that you can TEST! Never sign a long term
contract before doing a Telemarketing Test. Tests
typically run from 1 to 4 weeks and demonstrate the viability of
your program, and allow both sides to work out the kinks!
(Visit
TelemarketingTest.com for more
details)
Be sure you are not trapped in a single call center!
It is best to work with companies that have multiple centers
that can provide continuity.
Where are they? Be sure you ask exactly where
your calls will be handled. A large call center in your area may
have satellite call centers in other states, countries, or even
continents. Ask if your calls will be sent to multiple
locations, and where.
Local does not mean better! Call centers specialize
just like any business. Choose a company that has & will place
your program in a center that understands your business model.
Lower Price is not always better! Saving a few
dollars can spell disaster. Management and experience make
the difference. If your program needs help, be sure there
is more than a floor manager to salvage your program!
Get the
service you deserve. Choose a call center where your call
volume will make up 5 to 50% of the total volume. Less than that
and the agents will not have a chance to get familiar with your
services and your program will get no management attention; more
than that and you may be pushing the limits of what the center can
handle.
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Visit
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